Understanding Our Delivery and Collection Service

At Mammoth Hire, we make getting your tools and equipment hassle-free with flexible delivery and collection options across the UK. Here’s everything you need to know.

Delivery Services

• Free Delivery: Available to most UK mainland postcodes for direct-to-door or site delivery. Select this at checkout for no additional cost (excludes some plant and powered access equipment).

• Low-Cost Delivery: For specific items or remote locations, a small fee may apply. The exact cost is shown at checkout.

• Same-Day Delivery: Available for many products when booked early. Check availability during booking.

• Delivery Process:

  • Equipment is delivered by our trusted suppliers (e.g., HSS Hire, C.W. Plant Hire).

  • You’ll receive a contact within 1 hour of delivery window.

  • Ensure someone (with ID) is available to receive and inspect the equipment.

Collection (Return) Process

• Free Collection: We arrange pickup from your site or home at the end of your hire period. Confirm the date during booking or contact us to extend.

• Preparing for Collection:

  • Clean the equipment to avoid additional charges.

  • Ensure any fuel used, if supplied full, is replenished - like hiring a car.

  • Ensure it’s ready for curb-side collection. Collection can take up to 5 days, we aim to collect next day but currently average collection in 2 days.

• Missed Collections: If a supplier misses a pickup, contact us immediately via LiveChat to reschedule.

Important Notes

• Verification: For some equipment, we may require ID or facial recognition for security. A driving licence or equivalent is usually sufficient.

• Delays: Rare delays may occur due to high demand or supplier issues. We’ll notify you and resolve promptly.

• Cancellations: Cancel before delivery see our Cancellations Policy. Contact us as soon as possible.

For specific delivery or collection queries, reach out to our team via LiveChat.

Last Updated: May 15, 2025